Returns & Exchanges

At Artora, your satisfaction is our top priority. We want you to love every piece of art you bring into your home. If something isn’t quite right, we’re here to make it right.

Return Window

We offer a 14-day return window from the date of delivery for eligible items.
To qualify for a return or exchange, items must meet the specific conditions below.

Return & Exchange Timeframes by Item Type

Item Type

Return Window

Return Condition

Ready-to-Ship Paintings (in-stock artwork)

Within 30 days of delivery

Must be unused, undamaged, and in original packaging

Made-to-Order or Custom Prints

Within 14 days of delivery

Eligible only for defects or damage upon arrival

Limited-Edition Artwork

Within 14 days of delivery

Must be returned in the same condition with authenticity certificate

Framed or Mounted Pieces

Within 30 days of delivery

Must be returned with all included components and undamaged frames

 

Non-Returnable Items

To ensure the integrity and quality of our art, certain items cannot be returned or exchanged.

  1. Custom or Personalized Artwork
    • Any item made to your specific size, color, or design request is final sale, unless it arrives damaged or defective.
  2. Used or Displayed Items
    • Once an artwork has been hung, framed, or otherwise used, we cannot accept it for return due to potential wear or exposure.
  3. Damaged Items Not Reported Within 7 Days
    • Please inspect your artwork immediately upon delivery. If you find damage, contact us within 7 days with photos so we can arrange a replacement or refund.
  4. Final Sale or Clearance Items
    • Items marked as "Final Sale" or "Clearance" are not eligible for return or exchange.

How to Initiate a Return

  1. Email support@artora.store with your order number, item name, and reason for return.
  2. We’ll review your request and send detailed instructions for return shipping.
  3. Once your return is received and inspected, we’ll process your refund or exchange within 5–7 business days.

Return Shipping Costs

  • If your item arrived damaged or defective, we’ll cover all return shipping costs.
  • For other eligible returns (e.g., change of mind), the customer is responsible for the return shipping fee, which will be deducted from the refund.

Our Commitment

We stand behind the quality of every Artora piece. If you ever receive an artwork that doesn’t meet your expectations, reach out—our support team will work with you personally to ensure a resolution that leaves you delighted.